Modern with an Em

Rant 2.0 October 16, 2008

Filed under: The Modern Home — modernwithanem @ 12:28 pm
Tags: , , ,

I need a new job. I really hate mine. Problem is, I hate job hunting just as much. Especially when it comes to finding one that works around the rest of my life. Ah well.

Also, my boyfriend and I have recently been doing business with a company that shall remain unnamed for the time being, and we are becoming increasingly frustrated with their business practices. We are spending a good chunk of money on products being supplied by them, and I feel as though they aren’t entirely appreciative of that. Either that, or they really just don’t know what they are doing. One minute, they have the products in stock. Then they’re backordered. Then they’ll arrive on one date, and then another date, and then another date. Three months later, we still don’t have everything we ordered. Some days, they have no idea where these products are. Other days, they blame the delays on the manufacturer. Every time, they promise to call or e-mail us back with updates, and that only happens about 10 per cent of the time. Multiple times, they have told us to expect our order to be shipped in the very near future, and then fail to notify us when that changes and the order is unable to be shipped again for whatever reason. Every time I call, I have to speak to a different person. It’s ridiculous that I even have to call them as often as I do. And their excuses are just as unacceptable. If someone tells me that they have what I ordered and will ship it out immediately, and then 2 weeks later, I call and am told, “Oh, [she] must have been mistaken, or it was someone else’s order or something…”, I should not be expected to accept that explanation. I highly doubt that someone else ordered the exact same number of items in the exact same style and pattern in the same timeframe as we did. Based on the facts, it’s not overly likely.

Honestly, if it were my business, I would be appalled that it is taking in excess of 3 months to complete an order containing products that are all coming from the same manufacturer. I wouldn’t understand why my employees wouldn’t give someone the courtesy of sending out something as little as an e-mail to say, “I’m sorry, but an error/delay/problem/miscommunication has occured, and your order will not be able to be shipped this week as initially anticipated. We apologize for this inconvenience.” I would drill into them that the number one business practice to remember is to return someone’s calls when you say that you will return them. It’s just a simple matter of respect for the person you are doing business with. And please, do NOT make excuses for someone else, especially when you are just sitting in front of your computer and have no idea what happened outside of your cubicle. The admission of a lack of explanation is better than a false explanation that you pulled out of thin air. It is perfectly fine to admit that you don’t know the answer to something.

I just want what we ordered. Soon.

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